Product, People and Performance You Can Trust
At Goodson, we believe that customers are friends who deserve our dedication. Everything we do is driven by that idea. Every time you call, we will always be polite and helpful... in a word, friendly. Please think of Goodson the next time you need shop supplies. You'll get guaranteed, quality products and lightning-fast service.
Iron-Clad Guarantee, the best guarantee in the business
We won't risk losing your business for any reason. So, if any one of our products isn't completely satisfactory, we want you to send it back... and we make that easy to do. Fill out the Pre-Authorized Return Form, then ship the form and the item(s) back to us freight pre-paid within 60 days. We'll fix it, exchange it or refund your money by crediting your account.
The only time we can't honor this Iron-Clad Guarantee is if you have damaged a product by improper use, or have modified it to change its function. Otherwise, you can return any product (except special orders and HazMat products) ... no questions asked.
Abrasives have a shelf-life, therefore, all abrasives are warranted against manufacturing defects for one year from the date of original purchase.
To return an item:
- Write a brief note describing the reason for the return. Please be sure to include your name or company name or account number (You'll find this on your invoice or the back of your catalog).
- Return the item freight prepaid within 60 days from the invoice date.
- For best results, please ship return merchandise by UPS or Federal Express. Please keep your receipt because it may be necessary to track the package if it is lost in transit.
- A 10% restocking fee applies on all returns unless the problem was the fault of Goodson. If so, the restocking charge is waived and shipping costs are reimbursed. Credits will be made to the account originally billed. Please allow 10 to 14 days for the return to be processed.
Send the completed Product Return Form along with the product to:
Goodson Shop Supplies
156 Galewski Drive
Winona, MN 55987